RETURN POLICY

RETURN POLICY

We want to ensure that you are completely satisfied with your purchase. Therefore, we offer a return policy that allows you to return your order within 14 days of receiving the package.

RETURN CONDITIONS

  • Return Period: You have 14 days to return your product, starting from the day you receive your package. After this period, returns will no longer be accepted.
  • Product Condition: Returned items must be unworn, undamaged, and in their original packaging so they can be resold.
  • Exceptions: Certain items are excluded from return, including:
    • Hygiene products such as underwear, bras, tights, and cosmetics
    • Custom-made or personalized products
    • Items that cannot be returned due to their nature

ORDER CANCELLATION

  • Cancellation Period: You can cancel your order within 6 hour of placing it. After this period, cancellation is no longer possible.

RETURN PROCESS

  • Return Request: Send an email to customer service to request a return. Provide your contact information, order number, and include clear photos or videos of any defects or damage.
  • Return Shipment: Once your return is approved, you will receive instructions on how to return the items. Ensure that the items are returned in perfect condition and meet all the return conditions.
  • Shipping Costs: Customers are responsible for return shipping costs, which will not be refunded. Please note that our warehouse is located in Asia, so be aware of potential international shipping costs.
  • Track and Trace: When returning a product, a track and trace number is mandatory. Without a valid track and trace number, the return will be considered invalid and cannot be processed.
  • Proof of Shipment: Don’t forget to send us proof of shipment via email, preferably by replying to the previous email contact.

DAMAGED PRODUCTS

If a product is damaged upon receipt, we will offer you a free replacement. Please make sure to submit photo or video evidence clearly showing the damage.

REFUND

Refunds for returned items will be processed within 2-5 business days after the returned items are received by the supplier.

IMPORTANT NOTES

  • To be eligible for a refund or exchange, the returned product must be in its original condition with all labels and tags attached. The product should show no signs of use.
  • We reserve the right to refuse returns if we believe the items have been used or damaged beyond our control.
  • All returns are sent to our central warehouse in Asia at the customer’s expense.

NOTES

  • We are not responsible for incorrect addresses or issues during the shipping process.
  • We reserve the right not to issue a refund if the return conditions are not met.
  • Please note that, if applicable, your items may need to be returned to one of our warehouses, which may be located abroad depending on where the item is in stock.